Integrated workspace
Navigation, search, page context and shared components across service-environment modules.
Integration / Services / Operational context
Intelligence Hub
An interface connecting three environments.
The Trouble Ticket environment as an intelligence interface across sales context, internal work and service operations.
Original brand · conceptual composition
- Context
- Developed at Gantech · Trouble Ticket environment
- Authorship and contribution
- Individual conception and execution
- Current stage
- Evolving ecosystem
01 / Intelligence Hub
The starting point
CRM, Intranet and Trouble Ticket handle different parts of the same reality: what was sold, the work performed and what needs operational follow-up. Consulting each environment in isolation fragments that context.
Intelligence Hub is the interface bringing these three environments closer together. Support is one part of it, alongside relationships between customers, sales history, contracts, assets and technical knowledge.
02 / What I built
An interface connecting three environments.
I built the service environment and its shared interface to organize that context. Its CRM connection makes customers, sales history and installed-base data available from the operational environment.
The architecture considers the ecosystem of CRM, Intranet and Trouble Ticket. Connections are implemented by domain with their own permissions: an integrated vision does not mean every synchronization across all three environments is complete.
03 / Capabilities and deliverables
Capabilities and deliverables
Customers and sales history
Configurable CRM connection, customer search, registration links and authorized sales and installed-base lookup.
Support and SLAs
Ticket lifecycle, classification, assignment, comments and separate tracking of first response and resolution.
Assets and service context
Infrastructure management and CMDB, relating companies, configuration items and support.
Knowledge and analysis
Articles and procedures, plus the Gandoc module for turning firewall configurations into structured reports.
Scoped integrations
Service identities, permissions and audit trails bound system exchanges and access to each company's context.
04 / Decisions that shaped it
Decisions that shaped it
An integrated view with distinct domains
CRM owns sales, the Intranet organizes execution and knowledge, and the service environment brings support and operations together. The interface connects those responsibilities.
Incremental integration
Reading CRM commercial data is an implemented connection. Direct Intranet connections and broader flows evolve in stages; planned architecture is not presented as complete synchronization.
Context respects access
A broader view must preserve company and role boundaries. Bringing information into one interface does not grant unrestricted access to source data.
05 / My contribution
Individual conception and execution
Identity applied to the projectDesign is part of what I build.
My work on this project also included interface design, information organization and the application of Gantech's visual identity.
- Cross-environment experience conception
- Interface design and application of the corporate identity
- Service and integration architecture
- Interface, APIs, data and operational modules
- Authentication, permissions, security and infrastructure
Technologies and concepts
06 / Current stage
What the work made possible
An operational interface with implemented service modules and commercial connections, oriented toward an integrated ecosystem view. Cross-environment integrations continue to evolve.
Access and availability
Discuss this workPrivate corporate environment. The case presents only the systems' functional context.